Frequently Asked Questions
Question 1: How do I search the Bluegrass Help-At-Home Registry for someone to work for me in and around my home?
Question 2: How do I register on the Bluegrass Help-At-Home Registry to work for someone in and around their home?
Question 3: I’ve read and heard a lot about personal safety and the importance of conducting criminal record checks and following-up with current references for potential employees prior to allowing them in my home. What does the Bluegrass Help-At-Home Registry do to help ensure my safety?
Question 4: What if, as the registering worker, I take exception to or otherwise disagree with the contents of the criminal record check? What if there is an error in the report that needs to be corrected?
Question 5: How do I update or change the information in my Bluegrass Help-At-Home Registry profile?
Question 6: How do I temporarily suspend or delete my Bluegrass Help-At-Home Registry profile?
Question 7: How do I save or print a list of individuals I find by searching the Bluegrass Help-At-Home Registry?
Question 8: How do I contact individuals I find on the Bluegrass Help-At-Home Registry?
Question 9: How often is the information in the database updated?
Question 10: What should I do if I experience problems with any of the individuals listed in the Bluegrass Help-At-Home Worker Registry?
Answer 1: First, access the Bluegrass Help-At-Home Registry by visiting the Bluegrass Help-At-Home Registry Website, atwww.bluegrasshelpathome.org.
Click on the Registry button to access the registry database, but before doing so, you also may want to take a look at the other resources and information there regarding background checks, interviewing, following-up with references, employment agreements, and tax liability information available on the website. You can also return to the website at any time to find more information, or to research new topics relative to hiring assistance.
Once the actual Registry database appears, take some time to familiarize yourself with the different search options and how they function to narrow and expand the list of employee that match the criteria you’ve selected. Search settings can be activated, deactivated, and then restored again . . . . Don’t worry, you won’t break it!
Answer 2: First, access the Bluegrass Help-At-Home Registry by visiting the Bluegrass Help-At-Home Registry Website, atwww.bluegrasshelpathome.org.
Click on the Registry button to access the registry database, but before doing so, you also may want to take a look at the other resources and information there regarding background checks, interviewing, collecting references, employment agreements, and tax liability information available on the website. You can also return to the website at any time to find more information, or to research new topics relative to working and providing in-home assistance.
After being taken to the database portion of the website, click-on the button in the upper right-hand section of the site that says Create a New Account. You will then be taken to a new screen to create your new registry profile. You will need to have an active e-mail account - - it doesn’t matter with which service provider - - and be able to create a unique password of at least eight characters in length.
Answer 3: The Bluegrass Help-At-Home Registry does not endorse or otherwise vouch for the honesty and integrity of any of the individual workers listed in the database or featured on the website. More information about the limits of database and website liability can be found by reading the Disclaimer found in the Advisory section of this website, and further precautions regarding the hiring and employment of in-home workers can also be found in the Advisory section.
At the time of application, administrators at Bluegrass Help at Home Registry website and database DO NOT perform a criminal records check. We recommend you perform a criminal records check utilizing the Administrative Offices of the Courts.
Generally, the content of any individual criminal record check will not preclude that potential employee from being included in the database, as the database administrators would like employers to decide what are acceptable criminal convictions - - if there are any - - for the employer and what are not. The tolerance threshold for such matters will very likely be different from individual to individual.
The Kentucky Administrative Office of the Courts provide a copy of the individual worker’s criminal record check directly to the individual worker, at the time of application to be included in the database. You should always ask the potential employee to see this record check prior to hiring them.
There is a one-time $20 fee to process a criminal record check. You may request the information be sent to you with the consent of the individual being checked. The AOD Form RU-004 can be found and printed from the Registry.
Answer 4: One of the reasons to provide registrants with copies of the criminal record checks being performed as a part of this process, is so that they are aware of the information being provided about them and their background. That way, if there are errors, that individual can address the situation with the Administrative Office of the Courts and work to resolve it. If you notice errors or other inaccuracies on the criminal records check it is your responsibility to contact the Administrative Office of the Courts.
Answer 5: Log-in using your unique username and password. The selections that you previously made have been saved, and making changes is simply a matter of clicking and ‘de-selecting’ your previous choice, and ‘clicking’ to select your new or changed choice. Pass through sections that you’d like to remain unchanged, and when you arrive at the last page of the registration simply click on “Save” to change your profile to your newly updated version.
Answer 6: Please e-mail the site administrators at the link provided, and include your full name, telephone number, and if you know, how long you would like your profile suspended. A start and end date for the suspended profile would be ideal, such as, “I’ll be unavailable to take new clients for the next two months,” or “I’ll be out of town from August 1 – August 10, please suspend my profile until the day after my return.” The more detail you provide, the better administrators will be able to respond to your request accurately and with minimum fuss.
Answer 7: There is a check box within each profile that will allow you to “Select to Print,” either singly, or for a number of different profiles. By checking the box within each profile you are interested in you can create a list of multiple profiles to print and use to compare later, or use to make follow-up telephone calls to ask questions or set-up an interview. In the upper right-hand portion of the database, there is a button that says, “Print List.” Click there and your computer’s “Print” screen will appear to allow you choices relative to the actual printing of the list. Make your selections, if any, and click “Print.”
Answer 8: The Registry does not include registrants’ addresses in their profile, and encourages interested parties to contact those individuals directly using their listed e-mail address and/or telephone number.
Answer 9: As is possible and neccessary, the website and database will updated daily during the work week. Since the website and database have no full-time dedicated staff for the maintenance and upkeep of the database, - - it is a free service, afterall - - we ask your patience and understanding with occassional delays in reviewing and posting new information and profiles. However, postings and changes related to safety are a priority and will receive immediate attention.
Answer 10: Please contact the website and database administrator immediately, either by listed telephone number or e-mail address if you experience problems with any individual listed in the database. Personality differences and difficulties arising from miscommunication and misunderstanding are really something that database administrators can do very little about. Issues such as criminality, gross irresponsibility, or threats to personal health or safety will be addressed prompty and may result in an individual’s profile being permanently suspended or deleted. We cannot always guarentee a happy resolution to all issues and difficulties, but every effort will be made to resolve issues fairly and expediently.
